You may choose DRAGONPAY for bank transfers, bank deposits and over the counter payments, PAYMAYA for straight credit card transactions, TENDOPAY for cash load installment transactions and MERCHANT BANK INSTALLMENT (BDO & RCBC) for credit card installment payment. Please note that for the installment, there will be 2 payment modes available depending on the promotion available: 0% CREDIT CARD INSTALLMENT: No interest rate will be shouldered by the customer. REGULAR CREDIT CARD INSTALLMENT: 3-12% interest will be shouldered by the customer.
To learn more about our products, please feel free to browse our collection. We have a wide range of products from UVC sterilizers, air purifiers, vacuum cleaners, health and personal care, and home care, storage and decors.
All orders are processed through our website: www.thecleanroom.net
Processing and delivery lead time within Metro Manila is 1-3 working days. This excludes weekends and holidays. Once processed, our deliveries are coursed through 3rd party couriers (Grab, Lalamove, Transportify, WExpress and J&T). For provincial addresses, confirmed orders will be picked up within 2-3 business days by our partner couriers (ie J&T Express and W Express). The tracking numbers are provided via email as soon as items are picked up by our third party courier partners such as LBC, W Express, J&T Express. Rest assured though that our shop team will do their best to process and ship your orders at the soonest possible time. Due to limitations brought about by this pandemic, the delivery schedule is dependent on the customer’s location/LGU restrictions.
You may send us an email or SMS for further assistance. Meanwhile, kindly also check the email addressed you have registered for fulfillment updates.
Once the order has been paid and confirmed, the orders are final and can no longer be amended as these are directly linked to our inventory and fulfillment system.
All details confirmed after checkout are considered final. We suggest reviewing all your information (particularly the complete delivery address and contact number) before checking out.
If the payment has been settled, we can accommodate cancellations on a case to case basis (ie. if the item has not left the warehouse). If the payment is still pending, your order is automatically cancelled once payment deadline has lapsed (for Dragonpay’s payment lead time, 60 minutes is allotted for over the counter payments and 48 hours for over the counter payment). If this is the case, you are welcome to place a new order again through our website.
Please always check our website and social media pages for active promotions and discounts.
Please place separate orders for onhand and preorder items. All orders completed will be processed however, should you have additional orders, you are welcome to place a new order in our shop page.
This is the estimated timeline for stock availability.
Yes, we require full payment for preorders to avoid system generated cancellations.
Yes please do, so we can properly note your complete order and delivery details.
All orders are coursed through our website: www.thecleanroom.net
All over the counter (OTC) and bank deposits are processed through our third-party service provider: Dragonpay. Prior to check out, kindly click the option to have the Dragonpay payment instruction to be sent to your email address. You may use this as your guide in order to correctly validate your payment with Dragonpay. For credit card payments, these will go through our third-part service provider: Paymaya. Tendopay installment payment is also available. To know more about Tendopay’s Installment Process, kindly visit this link: bit.ly/Tendopay
Your payment is verified if:
- You have complied with the Payment instructions provided by our third party payment channels (Dragonpay/Paymaya).
- You’ve received an email confirmation from our online shop team and from the third party payment channel
- The payment status is also reflected in your The Clean Room website account.
Should you need assistance in verifying your payment, please do not hesitate to contact us.
Apologies but this mode of payment is not supported.
Apologies but this mode of payment is not supported. For cheque payments, we recommend contacting our sales representatives for assistance. Please note that your order will be processed once the cheque has been cleared by the issuing bank.
Once the fulfillment notification is triggered for orders within Metro Manila, this means that your order has left our warehouse and has been turned over to our third-party couriers. Kindly expect the delivery within the day or within the next few days.
For provincial orders, the fulfillment notification will include your parcel’s AWB and link to the courier’s website so you may track your order.
Please be reminded that once the tracking details have been issued, the customer is primarily responsible for tracking and coordinating directly with the courier via their website, email or hotline for any delivery issued or follow ups. We are not liable to any delays caused by the courier.
Shipping and handling fees are computed and paid by the buyer. However, please follow our social media pages for any free shipping or discount promotions.
The system calculates accurate shipping fee based on product dimensions, quantity, variety, and shipping location.
The shipping fee is calculated based on product dimensions, quantity, variety, and location.
Kindly select the Pick Up option you will find upon check out. Once the items are prepared, someone from our team will notify you so you may be able to arrange pick up of your orders. Pick up scheduling and payment will be care of the customer.
We are able to ship out on hand items nationwide however, due to limitations brought about by this pandemic, delivery is dependent on customer’s location/LGU restrictions.
All orders completed upon check out are considered final. Should you wish to add more products, please place a new order on our website. We process orders on a first in, first served basis. Please do not combine pre-orders and on-hand orders to avoid delivery or shipping delays.
Our shop team is doing their best to fulfill your orders as soon as possible. For Metro Manila, all orders placed after 12PM will be scheduled for delivery on the next business day. For rush orders, please contact our team and we'll do our best to assist you on your request.
For product inquiries and assistance, you may send a message via our social media pages or send us an email at email@example.com. For corporate, please email our Business Solutions team at firstname.lastname@example.org. For industrial installations, please send an email to our Business Solutions team at email@example.com. For sponsorships, collaborations, product features and other partnerships, please email our marketing team at firstname.lastname@example.org. For repairs, part replacement and technical support, please contact our service center: http://bit.ly/TheCleanRoom.
All UV Care products and select Stayfresh! Canada, Eluxgo and 59S items are available in any UV Care kiosks. Kindly refer to this link for our kiosk location and contact information: http://bit.ly/UVCareKiosk